AllSurplus Deals will provide an opportunity and space for the customer to inspect all items won It is the responsibility of the customer to inspect all items prior to leaving the premises.

These items may show signs of use, damage, and wear and tear or may be missing pieces, depending on the condition. Every listing on AllSurplus Deals will contain the following descriptors. Please review carefully before bidding:

• Each item will be noted as Damaged, Not Damaged or Unable to Determine.
• AllSurplus Deals will test items for functionality wherever possible in accordance with the condition of the unit.
• If an item remains in original packaging, we will note this on the listing.
• AllSurplus Deals will assign a condition for all items based on a visual inspection of the unit.

Please see the Item Condition section in the FAQs for more information on a description of condition grading utilized by All Surplus Deals.

All of the assessments above combine to give you a clear idea of the condition, nature, and inspection performed on a unit. Please use this information to determine if you would like to place a bid on this item.

If you have questions about an asset prior to placing a bid, contact us by chat or using the information below:

AllSurplus Deals Customer Support

Telephone (Americas): 855-587-8810

Email: buyerhelp@allsurplus.com

Guaranty Waiver

All property is offered for sale 'AS IS, WHERE IS.' AllSurplus Deals makes no warranty, guaranty or representation of any kind, expressed or implied, as to the merchantability or fitness for any purpose of the property offered for sale.

Returns

AllSurplus Deals will provide an opportunity and space for the customer to inspect all items won.

It is the responsibility of the customer to inspect all items prior to leaving the premises. AllSurplus Deals will not issue refunds once an item has been removed from our lot.

Allowances will be made for returns and refunds in the following circumstances:
• Item is not as described (item is green, but description says its blue)
• Condition is incorrect (we said unit is new, but is Open Box)
• Item fails functional test while customer is on site
• Incorrect item provided to customer

If a customer does not accept an item for any of the allowances listed above, the customer will be refunded in full and AllSurplus Deals will retain possession of the item.

Refunds

Refunds will be made to the method of payment used to pay the invoice for the item. Please allow up to 10 business days for order refunds to be fully processed and appear on the buyer’s end. Note: Credit Card/PayPal transaction refunds may be executed within a shorter timeframe.

Contact Customer Service if you have questions.